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Legal Entity: Court Cure, LLC, operating as “CourtCure.com.”

Effective Date: The version displayed on this page supersedes all prior versions.

Overview

This Refund Policy is part of and incorporated into our Terms of Service. By purchasing or enrolling in any course from Court Cure, LLC (“Court Cure,” “we,” or “us”), you agree to this Refund Policy.

Our courses are delivered digitally and are available immediately after payment. Because of that, refunds are limited to the situations described below. We stand behind our certificates with a Certificate Acceptance Guarantee, and we ask every student to confirm with their court, probation officer, attorney, employer or other requiring party that an online course from CourtCure will be accepted before starting the course.

1. Certificate Acceptance Guarantee

If you complete a CourtCure course and your Certificate of Completion is not accepted by the court, judge, probation officer, attorney, employer, SAP or other party that required it, we will refund 100% of the course price you paid, subject to the conditions below.

To claim the guarantee you must:

  1. Confirm acceptance before you start. Show the person or office that assigned your class the course description from our website (or email us for a course outline) and get their approval to take it online before beginning the course. Keep their written approval; it is your proof that you confirmed in advance.
  2. Contact us in time. Email [email protected] within 30 days of the date your certificate was issued and no later than 90 days after your purchase.
  3. Provide written proof of rejection from the requiring party: an email, letter, court notice or docket entry that identifies you, the course, and the reason the certificate was not accepted. A verbal statement, or a statement that the requiring party “prefers” another provider, is not proof of rejection.
  4. Give us a chance to resolve it first. We may contact the requiring party on your behalf, provide additional documentation, or move you to a different CourtCure course at no additional charge. If the certificate is still not accepted after we have had that opportunity, we will issue the refund.

If you did not confirm acceptance before starting the course, we will still help: we will transfer you to the correct CourtCure course at no charge or issue a course credit for the full amount paid. A cash refund in that situation is at our discretion. It is the student’s responsibility to confirm that an online course, and this course in particular, satisfies their requirement before beginning it.

The guarantee does not apply when:

  • You purchased a course of the wrong length or topic (for example, an 8-hour course when 12 hours were ordered) and the correct option was available on our site. In that case we will upgrade you to the correct course and charge only the price difference.
  • The requiring party rejected the certificate because of something you did or did not do, such as missing a court deadline, providing an incorrect name or date of birth, or failing to submit the certificate.
  • Your court, agency or employer requires a provider that is licensed, certified or approved by that specific court, state or agency, or requires an in-person program. CourtCure is an online education provider; we are not licensed, certified or approved by any individual court, state agency, probation department or employer, and we do not claim to be. Requirements differ from one court to the next, even within the same city, which is why you must confirm with your own court, probation officer, attorney, employer or DOT/SAP before starting.
  • The certificate was rejected for a reason unrelated to the course itself, such as the case being dismissed, resolved or transferred, or the requirement being changed.
  • You obtained the certificate through a violation of our Terms of Service.

Once a guarantee refund is issued, your certificate is void. It will be marked as revoked on our Verify a Certificate page and may not be used for any purpose.

2. Change-of-Mind Refunds

You may request a full refund for any reason within 24 hours of purchase, provided you have not started any lesson, quiz or exam. Once any course content has been started, the course is considered delivered and this section no longer applies.

3. Duplicate Payments and Billing Errors

If you were charged twice for the same course, or a billing error occurred on our side, contact us within 30 days of the charge with your receipt and we will refund the duplicate or incorrect amount in full.

4. What Is Not Refundable

Except as described in Sections 1 to 3, all sales are final. Refunds are not available for:

  • Change of mind after a lesson has been started, or personal scheduling conflicts
  • Failure to complete the course before your court or program deadline
  • Technical issues caused by your own device, browser or internet connection (we will restore or extend your access instead)
  • Certificates that were accepted, or that you chose not to submit

5. How Refunds Are Paid

Approved refunds are returned to the original payment method within 5 to 10 business days of approval. Refunds approved more than 90 days after purchase cannot be returned to the original card by our payment processor and will be issued by check or electronic payment to the name on the order.

6. Chargebacks

Please contact us before disputing a charge with your bank. If a chargeback is filed after you received course access, we will respond with your registration record, your acceptance of our Terms, course access and progress logs, and this policy. A chargeback filed in place of a refund request under this policy will result in the certificate being voided and may result in account suspension and referral to collections.

7. How to Request a Refund

Email [email protected] with the subject line “Refund Request,” the name and email on your order, the course name, and (for guarantee claims) your written proof of rejection. You can also call or text (888) 267-5556. We respond to refund requests within 2 business days.

8. Reference

This policy is the full statement of Section 4 (“Refunds”) of our Terms of Service. If this page and the Terms of Service conflict, this page controls. By enrolling in any course, you confirm that you have read and agree to this policy.

Court Cure, LLC / D Lee Ventures LLC —

3223 S LOOP 289, Suite 600, LUBBOCK, Texas, 79423, United States of America